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Dental ShieldDental Shield
Support Center

How Can Dental Shield Help Your Practice?

Our team is here to help your dental practice get the most out of Dental Shield. Reach out through any channel below.

Email Support

All Plans

Send us an email and we'll respond within 24 hours on business days.

Hands.Infotech@gmail.com

Speak With Our Support Team

Growth & Pro

Speak directly with our support team for urgent issues.

(555) 123-4567

Live Chat Support

Pro

Chat with our support team in real time through the platform.

Available in your dashboard

Your Dedicated Account Manager

Pro

Your own point of contact who knows your practice inside and out.

Assigned at onboarding

Support Availability Hours

Monday - Friday8:00 AM - 8:00 PM EST
Saturday9:00 AM - 5:00 PM EST
SundayClosed (email only)

Quick Links & Resources

Find answers and guides for common topics

Getting Started Guide

New to Dental Shield? Start here for step-by-step onboarding.

Frequently Asked Questions

Answers to the most common questions about our platform.

Chrome Extension

Download and install the browser extension for your PMS.

Choose the Right Plan

Compare plan features and find the right fit for your practice.

Security, Privacy & Compliance

Learn about our HIPAA compliance and data protection measures.

Integrations & Connections

See which PMS and clearinghouse systems we support.

Common Topics

Browse help topics by category

Patient Data & Insurance Support

  • How to import patients via CSV
  • Setting up insurance verification
  • Linking policies to patients
  • Understanding benefits breakdowns

Claims & Billing Support

  • Submitting claims through clearinghouses
  • Tracking denied claims
  • Setting up payment processing
  • Understanding recovery fees

Staffing & Scheduling Support

  • Posting shifts to the marketplace
  • Inviting professionals
  • Managing contractor onboarding
  • Shift payment and invoicing

Account & Technical Support

  • Resetting your password
  • Adding team members to your practice
  • Chrome extension troubleshooting
  • Connecting to Dentrix Ascend

Reach Out to Our Support Team

Fill out the form and our team will get back to you

Experiencing a Critical Issue?

If your practice is experiencing a system outage, data access issue, or any problem that is preventing you from seeing patients, please call our priority support line immediately.

(555) 911-HELP

Available 24/7 for critical issues

Want to see Dental Shield in action before signing up?

Frequently Asked Questions

You can reach the support team via email at Hands.Infotech@gmail.com (all plans, 24-hour response on business days), by phone if you're on the Growth or Pro plan, or through live chat directly inside your dashboard if you're on the Pro plan. For urgent, practice-halting issues, there's also a 24/7 priority line.

Standard support is available Monday to Friday, 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. On Sundays, support is limited to email only.

No - phone support is available specifically to practices on the Growth and Pro plans. If you're on a different plan, email support is still available to everyone, with a 24-hour response window on business days.

Pro plan practices get live chat access right inside the platform dashboard, plus a dedicated account manager assigned during onboarding who stays familiar with your practice's setup and history. You can compare this against other plans on the Pricing & Plans page.

If your practice can't access patient data or the system is down in a way that's affecting patient care, call the priority support line at (555) 911-HELP. This line is monitored 24/7, specifically for critical issues - not general questions.

You can expect a response within 24 hours on business days after emailing Hands.Infotech@gmail.com. For anything urgent, phone or the priority line will get you faster help.

Your dedicated account manager (available on the Pro plan) is assigned during onboarding and becomes your single point of contact going forward. Instead of explaining your practice's setup to a new support agent each time, you work with someone who already knows your workflows, integrations, and history.

Check the FAQ page first - it covers the most frequently asked questions about the platform. If your specific issue isn't answered there, submit a support request through this page.

Full download and installation instructions are on the Chrome Extension page. If you're already installed but running into detection or connection issues, the troubleshooting section on that page covers the most common fixes.

Security and compliance details are covered on the FAQ page under the Security & Compliance section - that's the best place to check before rolling Dental Shield out practice-wide.

You can see the full list of supported Practice Management Systems and clearinghouse integrations on the Integrations page.

Scroll to the "Submit a Support Request" form on this page, fill in your name, email, practice name, category (like Technical Issue, Billing & Payments, or Insurance Verification), subject, and message, then submit - the team will follow up based on standard support hours.

You can select from General Question, Technical Issue, Billing & Payments, Insurance Verification, Claims & Recovery, Staffing & Scheduling, Integration Help, Account & Access, or Feature Request - picking the right one helps route your ticket faster.

Yes - the Claims & Billing topic area covers submitting claims through clearinghouses, tracking denied claims, setting up payment processing, and understanding recovery fees. You can also submit a ticket directly under the "Claims & Recovery" category.

Both are covered under the Account & Technical topic section, which includes resetting your password, adding team members to your practice, Chrome extension troubleshooting, and connecting to Dentrix Ascend. For anything not covered, submit a request under "Account & Access."