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Dental ShieldDental Shield

Dental Shield Privacy Policy

Effective Date: March 8, 2026 · Last Updated: March 8, 2026

1. Introduction

Dental Shield ("we," "our," or "us") operates the Dental Shield platform, including the website at dental.etherhealth.ai, the Dental Shield mobile application, and the Dental Shield Chrome Extension (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information Dental Shield Collects

2.1 Information You Provide

  • Account Information: Name, email address, phone number, practice name, address, NPI number, and tax ID when you register for an account.
  • Professional Credentials: Professional licenses, certifications, identity verification documents, W-9 tax forms, and healthcare credentials submitted during onboarding.
  • Patient Information: Patient names, dates of birth, insurance policy details, and related dental benefits information entered by authorized practice staff for insurance verification and billing purposes.
  • Payment Information: Payment method details processed securely through our third-party payment processor, Stripe. We do not store full credit card numbers on our servers.
  • Communications: Messages sent through our in-app messaging center between practice administrators and dental professionals.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, interaction patterns, and session duration to improve our Services.
  • Device Information: Device type, operating system, browser type, and unique device identifiers.
  • Location Data: Approximate location derived from IP address, and precise location when you use shift check-in/check-out features (with your permission).
  • Log Data: Server logs including IP address, access times, and referring URLs.

2.3 Information from Third Parties

  • Insurance Clearinghouses: Eligibility and benefits data from clearinghouse partners (e.g., DentalXchange, Availity, Office Ally) when performing insurance verifications.
  • Payment Processor: Transaction status and payment confirmation from Stripe.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Process insurance eligibility verifications and benefits breakdowns.
  • Match dental professionals with available shift opportunities.
  • Process payments, staffing transactions, and subscription billing.
  • Facilitate claims recovery and denial analysis using AI-powered tools.
  • Provide AI-generated insights, summaries, and recommendations through our AI assistant and agents.
  • Send transactional emails including verification codes, password resets, shift notifications, and payment receipts.
  • Ensure platform security, detect fraud, and enforce our terms of service.
  • Analyze usage trends and improve user experience.
  • Comply with legal obligations and regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • With Dental Practices: Professional profiles, credentials, and shift-related information are shared with practices when professionals apply for or are matched to shifts.
  • With Dental Professionals: Practice name, location, and shift details are shared with professionals browsing available shifts on the marketplace.
  • Service Providers: We use trusted third-party services including Stripe (payments), Resend (email delivery), OpenAI (AI features), and Google Maps (location services). These providers only access information necessary to perform their services.
  • Insurance Clearinghouses: Patient insurance information is transmitted to clearinghouses solely for the purpose of eligibility verification and claims processing.
  • Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • AES-256-GCM encryption for sensitive data at rest.
  • TLS/SSL encryption for all data in transit.
  • Secure session management with server-side session storage.
  • Rate limiting and security headers to prevent abuse.
  • Role-based access controls ensuring users only access data relevant to their role.
  • Regular security reviews and monitoring.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. HIPAA Compliance

To the extent that our Services involve the handling of Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we implement administrative, physical, and technical safeguards to protect such information. We will enter into Business Associate Agreements (BAAs) with covered entity clients as required. Patient data entered into the platform for insurance verification and billing purposes is treated with the highest level of confidentiality and security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Professional credential documents and tax forms are retained in accordance with applicable regulatory requirements. You may request deletion of your account and associated data at any time, subject to legal and regulatory retention requirements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing of your information.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.

Dental professionals may delete their account through the mobile app or web platform, which performs a soft-delete preserving necessary records for tax and regulatory compliance while removing personal access.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Patient records for minors are entered and managed solely by authorized dental practice staff acting in their professional capacity. If we learn that we have collected personal information from a child under 13 outside of this professional context, we will take steps to delete that information promptly.

10. Third-Party Services

Our Services integrate with third-party services that have their own privacy policies. We encourage you to review the privacy policies of these services:

11. Chrome Extension

The Dental Shield Chrome Extension accesses dental practice management system (PMS) web pages solely for the purpose of extracting patient data for insurance verification and benefits lookup. The extension operates within the active browser tab and communicates exclusively with Dental Shield servers. It does not collect browsing history, access unrelated websites, or transmit data to any third parties beyond those described in this policy. The extension requires explicit user authentication before accessing any data.

12. AI-Powered Features

Our platform uses artificial intelligence for insurance verification, claims recovery analysis, staffing recommendations, SEO optimization, and conversational assistance. AI-generated outputs are provided as decision-support tools and should be reviewed by qualified professionals before acting on them. Data processed by our AI features is handled in accordance with this privacy policy and is not used to train third-party AI models. We use OpenAI's API services with data processing agreements that prohibit the use of your data for model training.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date above. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dental Shield

Email: Hands.Infotech@gmail.com

Website: dental.etherhealth.ai

Frequently Asked Questions

Dental Shield collects account details like your name, email, phone number, and practice information; professional credentials and identity documents during onboarding; patient information entered for insurance verification; payment details processed through Stripe; and in-app messages between practice admins and dental professionals.

Yes - patient names, dates of birth, insurance policy details, and related benefits information are collected when authorized practice staff enter them for insurance verification and billing purposes. This data is handled under the confidentiality and security standards described in the Privacy Policy.

No. Dental Shield explicitly states it does not sell personal information. Data is only shared in specific circumstances - like with practices, professionals on the staffing marketplace, trusted service providers, or when legally required.

Dental Shield implements administrative, physical, and technical safeguards for Protected Health Information (PHI) and enters into Business Associate Agreements (BAAs) with covered entity clients as required. For more general compliance and security questions, you can also check the FAQ page.

Security measures include AES-256-GCM encryption for data at rest, TLS/SSL encryption for data in transit, secure server-side session management, rate limiting, role-based access controls, and regular security reviews. That said, no electronic system is 100% guaranteed secure.

Dental Shield uses trusted providers including Stripe for payments, Resend for email delivery, OpenAI for AI features, and Google Maps for location services - each only accessing what's necessary to perform their specific function. Insurance clearinghouses like DentalXchange, Availity, and Office Ally also receive data solely for eligibility verification.

No. According to the policy, the Chrome Extension only accesses dental PMS web pages to extract patient data for insurance verification and benefits lookup. It operates within the active tab, communicates only with Dental Shield servers, and does not access unrelated websites or browsing history. You can read more about the extension itself on the Chrome Extension page.

Yes - the extension requires explicit user authentication before it can access any patient data, adding a layer of protection against unauthorized use.

AI is used for insurance verification, claims recovery analysis, staffing recommendations, and conversational assistance. Dental Shield states that AI outputs are meant as decision-support tools for review by qualified professionals, and that data is not used to train third-party AI models - this is backed by data processing agreements with OpenAI.

Information is retained as long as your account is active, or as needed for legal and regulatory compliance - for example, professional credential documents and tax forms follow applicable regulatory retention rules. You can request deletion of your account and data at any time, subject to those requirements.

Yes. Depending on your jurisdiction, you have rights to access, correct, delete, or request portability of your personal information, and to object to certain processing. Dental professionals specifically can delete their account through the mobile app or web platform, which performs a soft-delete while preserving records needed for tax and regulatory purposes.

Yes - approximate location is derived from your IP address, and precise location is collected specifically when using shift check-in/check-out features, and only with your permission.

The Services aren't directed at children under 13, and Dental Shield states it doesn't knowingly collect personal information from them. Patient records for minors are only entered and managed by authorized dental practice staff acting in a professional capacity.

Yes. Dental Shield will post any material changes on the website and update the "Last Updated" date at the top of the policy. Continuing to use the Services after changes are posted means you accept the revised policy.

You can reach Dental Shield directly at Hands.Infotech@gmail.com for any questions about the Privacy Policy or to exercise your data rights. For general platform questions, the Support Center is also available.